FAQ

 

FAQ FREQUENTLY ASKED QUESTIONS

How soon should I book my party?

We would love to be a part of your event and recommend booking your party entertainment 4-12 weeks in advance to help guarantee availability for the date, time, and package requested. We also gladly take any last minute bookings that we have availability for, so do not hesitate to contact us with a last minute party! Some parties do require us to order supplies so please keep this in mind. Candy tables must be booked at least 3 weeks in advance.

 

How much space do you need?

We have done events everywhere, from small studio apartments, to huge auditoriums and coliseums. If you anticipate limited space for your event, please mention this upon booking and we will be able to create a package or recommend activities that would be suitable for a small area. We will do our very best to work with the space provided to make sure that everyone has a good time!

 

How do I book my party?

We will need contact info and event details from you, and we require a $75 non-refundable deposit for all bookings, payable by check, PayPal, or any major credit card. A $200 non-refundable deposit is required for all candy table bookings.

 

After my party is booked, when do I pay the balance?

All final balances must be paid at your event by CASH only. We do not accept personal checks or credit cards as final payment on the day of your event. You can, however, pay in full with a credit card, check, or PayPal PRIOR to your party date.

 

Should I tip the entertainer, and what is an appropriate gratuity?

Gratuities are appreciated and are NOT already included in our package prices. Like other services, a customary gratuity ranges from 10-20%.

 

What happens if I need to change my party date or cancel?

If you have an emergency and need to change your party date, please let us know at least 24 hours prior to your party date and we will try our best to accommodate you and apply your deposit to another available party date as a one time courtesy. Because we are unavailable to book other parties for the date and time your party is booked, all deposits are non refundable if you need to cancel. We are not responsible for weather so we do not issue refunds due to weather conditions.

 

Are your costumes of good quality?

Yes! Do not expect our entertainers to show up in Halloween store costumes! Our custom made costumes are clean, beautiful, and high quality. Our equipment and supplies are also kept very clean and regularly maintained.

 

Are you licensed or insured?

We are a licensed corporation under the NYS Dept of State and we also carry liability insurance. 

 

Are your face paints and inks safe?

You can rest assured that all of our products, materials, and supplies are clean and safe for children. All of our face paint, glitter, tattoo ink, and embellishments are hypo-allergenic and non-toxic. For sanitary reasons we will not paint anyone who is sick or appears to be sick or suffering from cold sores, conjunctivitis, infectious skin conditions, or open wounds.

 

Can my event be held outside?

Yes, we do outdoor events too! Customer is responsible for providing access to electricity if electricity is required for music or machinery. Customer is also responsible for providing shelter/indoor location in the event of rain or extreme heat. For the safety of our entertainers, we do not perform outdoors if temperatures exceed 89 degrees.

 

Do you come to my area?

We are based in Queens, and we proudly cover all of New York City, Nassau County, and Westchester. We also travel to most of Suffolk County (including the Hamptons), Northern New Jersey, and Southern Connecticut.